Welcome to our FAQ page. At Upstate Realty Management, we believe trust begins with clear, honest answers. If you don’t find what you’re looking for, feel free to contact us — we’re always here to help.

FOR PROPERTY OWNERS

Q: What types of properties do you manage?
We manage single-family homes, multi-family units, condos, and small apartment communities mostly in the upstate region of South Carolina.

Q: How do you screen tenants?
We conduct a thorough screening process that includes credit checks, employment verification, rental history, background checks, and reference verification. Our goal is to place responsible, long-term tenants who care for your property.

Q: How often will I receive updates about my property?
We provide monthly financial statements and notify you promptly about any maintenance issues, tenant changes, or other important updates. You’ll never be left in the dark.

Q: Can I still be involved in decisions about my property?
Absolutely. We tailor our level of involvement to your preferences. Whether you prefer to stay hands-on or take a step back, we’re here to support your goals.

Q: How are maintenance issues handled?
We work with trusted, licensed vendors to address maintenance issues promptly and cost-effectively. Emergencies are handled 24/7, and routine maintenance is coordinated with tenant convenience in mind.

FOR TENANTS

Q: How do I apply for a rental?
You can view available listings and submit an application through our online portal. All applications are reviewed carefully to ensure fairness and compliance with housing laws.

Q: What happens after I apply?
Once we receive your application, we’ll conduct a screening and notify you of the outcome—typically within 1–3 business days.

Q: How do I pay rent?
Rent can be paid securely through our online portal using a bank account, credit/debit card, or other approved methods. We also offer auto-pay options for your convenience.

Q: What do I do if there’s a maintenance issue?
You can submit maintenance requests directly through our tenant portal. For emergencies, we offer 24/7 support to ensure your safety and comfort.

Q: Can I renew my lease or go month-to-month?
Lease renewal options depend on the specific property and landlord preferences. We’ll always communicate lease terms clearly and early to help you plan ahead.

GENERAL QUESTIONS

Q: What makes Upstate Realty Management different?
We lead with trust. Our commitment to transparency, integrity, and humility sets us apart. We’re not just managing properties—we’re building long-term relationships.

Q: How do I get started?
Whether you're a property owner or a potential tenant, the first step is to reach out to us. We’ll guide you through every step with clarity and care.